Apr. 20th, 2009

tortoise: (Default)
What is the advantage of using a voice-recognition system for card-activation hotlines?

I can maybe understand using such a system when the desired input is a question or something, at least if it's smart enough. I could also understand it if anyone still used rotary phones. But it seems to me that, at this point, inputing digits of strings over a phone line is a solved problem, and all the voice-activation does is increase the risk of error and create a potential security risk.

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April 2009

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