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What is the advantage of using a voice-recognition system for card-activation hotlines?

I can maybe understand using such a system when the desired input is a question or something, at least if it's smart enough. I could also understand it if anyone still used rotary phones. But it seems to me that, at this point, inputing digits of strings over a phone line is a solved problem, and all the voice-activation does is increase the risk of error and create a potential security risk.

Date: 2009-04-21 01:25 am (UTC)
From: [identity profile] derakon.livejournal.com
But it's more convenient to use your voice, right? Right?

I guess it makes sense if you're using a headset so the phone itself isn't handy.

Date: 2009-04-21 07:56 am (UTC)
From: [identity profile] tortoise.livejournal.com
I suppose...

That seems like kind of a corner case, though.

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